Open to opportunities

Opeyemi User

@opeyemiuser4

Message

I resolve customer issues across phone, email, chat, and CRM workflows for logistics, travel, and utilities clients.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service role where I can resolve customer issues, manage cases in CRM, support retention, and contribute to service-quality improvements.

I've delivered customer support for Team Tech Investment, Impact Water, Greater Washington Logistics, and J3 Travels and Tours, resolving issues across phone, email, live chat, and social media. At Team Tech Investment, I maintained 96% CSAT while logging and tracking 150+ Salesforce cases weekly within SLA.

Across logistics, travel, and utilities, I've handled high-volume inquiries, coordinated service delivery, prepared CSAT and performance reports, and improved response and resolution times. I bring a calm, solutions-first approach to complaint resolution, customer retention, escalation management, and remote collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Team Tech Investment Ltd

Jun 2025 - Present (1 year 3 months)

Delivered end-to-end customer support via Salesforce CRM and HoduCC across phone, email and live chat channels, consistently meeting service quality benchmarks. Maintained a 96% customer satisfaction (CSAT) rating and logged 150+ cases per week.

Salesforce HoduCC Customer Support Complaint Resolution SLA Management CSAT Data Entry Reporting

Customer Service Executive

Impact Water

Feb 2024 - Jun 2025 (1 year 4 months)

Managed inbound/outbound calls and coordinated service delivery between schools and field agents across multiple locations. Verified field operations and tracked customer concerns, resolving 95% of issues within agreed timelines.

Customer Support Call Handling Service Coordination Reporting CSAT Stakeholder Communication

Customer Service Representative

Greater Washington Logistics

Apr 2020 - Jan 2024 (3 years 9 months)

Handled a high volume of customer inquiries across phone, email and social media while maintaining quality standards in a fast-paced logistics environment. Handled an average of 80 customer contacts per day and reduced issue resolution time by 18%.

Customer Support Phone Support Email Support Social Media Management Telesales Reporting Data Analysis

Customer Support Assistant

J3 Travels and Tours

Aug 2016 - Dec 2019 (3 years 4 months)

Provided front-line customer support for travel bookings and services, ensuring clients received prompt, professional assistance. Researched prospective clients and promoted travel services, contributing to a 10% growth in the customer base.

Customer Support Travel Booking Sales Support Customer Relationship Management