Open to opportunities

Chidimma Dim

@chidimmadim

Message

I resolve high-volume customer issues across phone, chat, and email using Zendesk and Salesforce.

Nigeria

Message

What I'm looking for

I'm looking for a remote-ready customer support role where I can resolve high-volume customer issues, collaborate with internal teams, maintain strong service quality, and contribute to efficient support processes.

I've delivered high-volume email and live-chat support at Xplore Inc., resolving 80–100 tickets daily while consistently exceeding KPI and quality targets.

I document and escalate bug-related issues between customers and technical teams, maintain accurate Zendesk and Salesforce Service Cloud records, and contribute to SOPs, FAQs, and support documentation that improve response consistency.

At FCM Travel Solutions, I coordinated booking stages for 10–20 clients weekly, proactively tracked vendor deliverables, and reduced repeat contacts through clear expectations and smooth handoffs. Previously at Providus Bank, I investigated account and transaction discrepancies across channels while maintaining detailed CRM records for audit compliance and customer trust.

I'm comfortable working remotely in fast-paced environments, balancing detail-oriented research, clear English communication, and customer relationship building under pressure.

Experience

Work history, roles, and key accomplishments

Inbound Customer Support Agent

Xplore Inc.

Mar 2025 - Apr 2026 (1 year 1 month)

Resolved 80-100 tickets daily via email and live chat, exceeding KPI and quality targets. Acted as liaison between customers and technical teams, documenting and escalating bug-related tickets.

Zendesk Salesforce Service Cloud Email Support Live Chat Ticket Resolution KPI Management Documentation