I seek a customer-focused role in in an industry where I can use CRM and analytics to improve satisfaction, streamline processes, and grow into higher-impact support or operations roles.
EE
Open to opportunities
Ebiye Ekpu
@ebiyeekpu
Customer service professional with 4+ years in travel and logistics, driving high satisfaction and process improvements.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with over four years' experience supporting travel agencies and logistics companies. I consistently deliver prompt issue resolution, achieve high customer satisfaction (>95%), and generate service metrics and feedback reports to drive improvements.
I bring strong communication, problem-solving and time-management skills, and proficiency with CRM platforms (Salesforce, HubSpot, Zoho Desk, Freshdesk, Intercom) plus analytics tools like Power BI. I collaborate across teams to coordinate bookings, shipments and claims, and I focus on processes that improve retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
AT
Current
Customer Service Representative
Alpha Intelligent Technology
Feb 2025 - Present (1 year)
Manage customer inquiries for travel bookings, cancellations and changes, coordinating with airlines and hotels to resolve issues and achieving customer satisfaction ratings >95% through prompt resolution and reporting.
OL
Customer Support Representative
Outcess Nigeria Limited
Jun 2021 - Dec 2024 (3 years 6 months)
Handled shipment tracking and delivery inquiries, coordinated with drivers, warehouses and suppliers to resolve logistics issues, processed claims for lost/damaged goods and improved service processes based on feedback.
Education
Degrees, certifications, and relevant coursework
MU
Microsoft / Power BI (certification provider unspecified)
Certification, Data Analytics
Completed a Power BI Data Analytics certification to develop skills in data visualization and analytics.
ALAlison
Diploma, Customer Service
Completed a Diploma in Customer Service to enhance skills in customer support and service delivery.
NUNiger Delta University
Bachelor's Degree, Banking and Finance
2007 - 2011
Completed a Bachelor's degree in Banking and Finance at Niger Delta University, focusing on financial principles and banking operations.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
United StatesJob categories
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