At Medheight Pharmaceutical Company, I handled customer inquiries across phone, email, and other channels, sharing information about products and services and following up throughout the customer journey.
I maintained CRM records and worked with internal departments to investigate and resolve customer issues, escalating complex cases when needed. I also supported onboarding and sales operations, and shared recurring customer concerns to help improve service processes.
At Pivo LTD, I supported customer service and sales operations by calling prospective customers, qualifying leads, and following up with clients. I tracked sales activity and pipeline information in CRM systems while answering product questions about payment and cash-flow solutions.
