opeyemi bisuga
@opeyemibisuga
I process high-volume banking transactions, strengthen compliance, and deliver customer-focused operational service at Fidelity Bank.
NigeriaWhat I'm looking for
At Fidelity Bank, I process 100+ customer transactions daily while supporting deposits, withdrawals, transfers, account processes, and customer inquiries.
I reconcile cash balances, prepare end-of-day reports, maintain accurate records, and support digital and international payment services including Western Union, MoneyGram, and QuickPay. I work with Finacle, CRM systems, Excel, and Outlook while following AML/KYC requirements and internal procedures.
My background also includes accounting, administration, human resources, and customer service across printing, insurance, and waste-management environments. I bring clear communication, confidentiality, and a customer-centric approach to helping teams operate efficiently.
Experience
Work history, roles, and key accomplishments
• Processed an average of 100+ customer transactions daily, including deposits, withdrawals, and fund transfers, with a strong focus on accuracy and service quality.
• Responded to customer inquiries and resolved service-related issues while maintaining professionalism and customer satisfaction.
• Supported customers throughout transaction and account-related processes.
• Ensured compliance with A
Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Delivered exceptional service with friendly approach to retain and acquire customers. Recommended beneficial products and services to customers, consistently exceeding daily goals. Upheld confidentiality guidelines as per bank policy. Reconciles cash drawer by proving cash transactions; counting and
Worked as Teetops print and General merchandising at teetops.
Lawma Accademy 2020
Position:Special Destruction Department.
(Task) Did a concept review of all the dump site in Lagos State
Daily financial positions
WORK EXPERIENCE
Alex Enterprises Printing Press 2010 - 2015
16, Alhaji Lawal Street, ketu Lagos.
Position: Account Officer
Job Responsibilities:
Proffer resolutions to payment and finance related queries
Prepare invoices and confirms customers’ payment
Maintain inventory and prepare end of the month inventory reconciliation
Perform daily accounting transactions like
Special Destruction
Lawma Accademy 2020
Position:Special Destruction Department.
(Task) Did a concept review of all the dump site in Lagos State
Position: Human Resource Department
Job Responsibilities:
To write letters, distribute mails, organize training and staff welfare
Provide logistic support for Performance review/ Board of Trustees meeting
Prepare and dispatch office correspondence to staff members.
Keep an appropriate filling system and updating staff files.
Scheduling meetings and appointments and sending out communicatio
Kept records current with daily transaction posting. Received, recorded, and banked cash, checks, and vouchers. Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Defined client needs and business requirements to meet and exceed expectations. Acted as subject matter authority, educating clients and building trusting rapport. Handled client question
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Business Administration and Management, General
Fidelity Bank PLC
BDC| KYC| CDD|EDD|AML|CFT|FTR|
Issued Feb 2025
Fidelity Bank PLC
Mitigating Strategies Against Phishing Attacks: Safeguarding Your Digital World
Issued Jan 2025
Alison
Human Resource Management - Discipline in Organizations
Issued Jan 2024
Alison
Introduction to Office and Administrative Management
Issued Feb 2024
Alison
Know Your Customer
Issued Apr 2024
Alison
Dealing With Workplace Conflict
Issued Mar 2024
Olabisi Onabanjo University(O.O.U)
Bachelor of Business Administration - BBA, Business Administration and Management, General
2019 - 2021
Lagos State Polythenic
National Diploma, Accounting
2013 - 2015
Alison
Fundamentals of Human Resources
Issued Jan 2024
Alison
SA 8000 - Corporate Social Responsibility (CSR)
Issued Feb 2024
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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