SESomtochukwu Eneghalu
@somtochukwueneghalu
Customer care representative passionate about communication and social media.
NigeriaWhat I'm looking for
I am a dedicated communications professional with a Bachelor of Science in Mass Communication from Covenant University. My career journey has been marked by a commitment to enhancing customer experiences and driving organizational productivity through effective communication strategies. As a Customer Care Representative at Landmark Africa Group, I have successfully resolved customer queries and optimized service delivery, showcasing my ability to thrive in dynamic environments.
Previously, I served as a Communications Expert Trainee at Matadors Leadership Institute, where I significantly increased the organization's social media visibility and engagement. My experience includes internships in news reporting, where I honed my skills in content creation and audience engagement. I have also taken on leadership roles in various organizations, demonstrating my ability to lead teams and execute impactful communication initiatives.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Landmark Africa Group
Jul 2024 - Present (1 year 2 months)
As a Customer Care Representative, I resolved customer queries and complaints, made bookings and reservations, and engaged in up-selling and cross-selling of products and services using CRM tools.
Protocol Team Lead
African Youth Mentorship Symposium
Oct 2023 - Present (1 year 11 months)
Led the protocol team for the symposium, ensuring smooth operations and effective communication among participants.
Social Media Manager
Luvd Brand
Feb 2023 - Present (2 years 7 months)
Managed social media presence for Luvd brand, curating and posting content to enhance brand visibility and engagement.
Communications Expert Trainee
Matadors Leadership Institute
Jan 2022 - Nov 2022 (10 months)
Increased organizational productivity by managing social media accounts and implementing communication strategies, resulting in significant growth in visibility and engagement.
News Reporting Intern
The Guardian Newspaper
May 2019 - Dec 2019 (7 months)
Improved audience readability by proofreading and supervising the writing of news reports, while sourcing relevant news through site visits.
Education
Degrees, certifications, and relevant coursework
CUCovenant University
Bachelor of Science, Mass Communication
2017 - 2021
Grade: Second Class Upper
Activities and societies: Vice President of Covenant University Communications Students Association (CUSCA), Executive Speaker of Freedom of Information Act group at the National Youth Service Corps, and member of the Media Team for Osun Tech Summit 2022.
Studied Mass Communication with a focus on media relations, public speaking, and content creation. Achieved a Second Class Upper degree while actively participating in various student organizations.
Faith Academy
High School Leaving Certificate
2010 - 2016
Completed high school education with a focus on foundational knowledge in various subjects, preparing for higher education.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Somtochukwu?
You can contact Somtochukwu and 90k+ other talented remote workers on Himalayas.
Message SomtochukwuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
