ONYINYE IFEMKPA

I’m a dynamic and results-oriented IT and data professional with expertise in technical support, data analysis, and customer experience optimization. I leverage technology to streamline operations, enhance solar grid performance, and inform strategic decision-making through actionable insights.

At Okra Solar, I implemented data-driven monitoring frameworks that improved grid performance by 20%. I also designed and automated quarterly performance and energy analytics reports for senior management, while developing an internal dashboard to strengthen communication between technical and customer teams.

I combine troubleshooting depth with analytics impact—diagnosing and resolving complex technical issues across 5+ states and reducing customer downtime by 30%. I’ve also championed customer engagement initiatives that increased satisfaction scores by 25% within six months, and collaborated across engineering and product teams to cut warranty claims by 10%.

Previously, as a Data Analyst, I built dynamic dashboards in Power BI and Airtable, delivered insights from 200+ datasets, and introduced data automation workflows using Python and Google Sheets to reduce manual entry by 40%. Earlier experience as a Technology Intern included network monitoring with Grafana and strengthening IT documentation and SOPs.