Martha Innocent

I’m a result-driven IT support and business systems Analyst with 3+ years of experience supporting digital platforms and customer-facing systems across the oil and gas and service sectors. I analyze user needs, improve system workflows, and support regulatory and operational processes with a strong focus on efficiency.

At Brandone Technologies Limited, I improved application processing efficiency by 20% and supported end-to-end license application portals for oil and gas operators. I provide technical support that maintains over 95% system uptime, diagnose and resolve issues by identifying root causes, and reduced recurring incidents by 25%, while improving data accuracy and compliance by 20%.

I also drive adoption through user trainings and onboarding—leading to 30% higher user adoption of new features and fewer support requests over time. My background across customer service, facility operations, finance analytics, and sales keeps me grounded in stakeholder management, process improvements, and practical, data-driven decision-making.