Open to opportunities

Ejiro Makpor

@ejiromakpor

Message

Dedicated IT support and data analyst with strong leadership skills.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my data analytics skills while contributing to team success and organizational growth.

I am a dedicated professional with a background in IT support, data analytics, and mathematics. My experience includes providing technical support to over 150 end-users, where I maintained a 95% satisfaction rate. I have a strong commitment to contributing significantly to organizational success through effective leadership and project management.

Currently, I work as a Junior Data Analyst, where I collect, clean, and transform large datasets, leading to a 25% improvement in data processing speed. My ability to develop interactive dashboards using Tableau has empowered department heads to make informed, data-driven decisions. I thrive in collaborative environments and am enthusiastic about leveraging my skills to optimize performance and drive organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Junior Data Analyst

Current

PM4SUCCESS International

Jan 2024 - Present (1 year 6 months)

Collected, cleaned, and transformed large datasets (100,000+ rows) using Excel and SQL, leading to a 25% improvement in data processing speed. Developed interactive dashboards using Tableau, enabling department heads to track KPIs and make data-driven decisions.

Python SQL Excel Tableau BigQuery Jupyter Notebooks Google Sheets

Current

Remote Customer Service Representative

Current

Awuse Housing Limited

Jan 2024 - Present (1 year 6 months)

Provided client support to over 100 property buyers, renters, and agents daily via phone, email, and live chat, achieving a 95%+ customer satisfaction score. Maintained detailed case records and followed up consistently, ensuring smooth customer journeys from inquiry to closing.

Google Workspace Microsoft Teams Zoom)Customer Service Communication

IT Support Technician

PM4SUCCESS International

Jan 2022 - Dec 2024 (2 years 11 months)

Provided technical support to over 150+ end-users across hardware, software, network, and mobile device issues, maintaining a 95% satisfaction rate. Performed regular data backups, antivirus updates, and system patching, reducing vulnerability incidents by 40%.

TCP IP BitDefender Zoom)Teams

Education

Degrees, certifications, and relevant coursework

Niger Delta University

Bachelors of Engineering, Petroleum Engineering

Completed a comprehensive curriculum in Petroleum Engineering, gaining foundational knowledge in the exploration, production, and management of oil and gas resources. Developed strong analytical and problem-solving skills applicable to the energy sector.

National Youth Service Corps

Discharge Certificate, National Service

Participated in the mandatory National Youth Service Corps program, contributing to national development through community service. Gained practical experience in various sectors and developed leadership and teamwork skills.