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Kennedy Gideon

@kennedygideon1

IT support specialist at TechWitch Limited, analyzing 250,000+ monthly records and building Power BI dashboards for operational performance.

Nigeria

Message

At TechWitch Limited, I provide IT and systems support while analyzing, cleaning, and validating 250,000+ operational records monthly. I build interactive Power BI dashboards to monitor KPIs and operational trends, and my quality checks reduced manual corrections by 40%.

At Springflux Technologies, I managed Salesforce records for 500+ customer accounts and maintained Zendesk and NetSuite records. I also created reporting templates and documentation workflows, supporting data quality and operational reporting across business systems.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst & IT Support Specialist

Current

TechWitch Limited

Dec 2023 - Present (2 years 10 months)

Provide IT and systems support, investigate issues, and maintain troubleshooting documentation. Analyze and validate 250,000+ operational records monthly using Power BI, Power Query, and Azure Data Factory, and build interactive dashboards to monitor KPIs.

Power BI Power Query Azure Data Factory Data Analysis Data Validation Dashboarding IT Support Troubleshooting documentation

Freelance Data & CRM Support Consultant

Springflux Technologies

Jan 2016 - Dec 2024 (8 years 11 months)

Managed CRM records for 500+ customer accounts using Salesforce CRM, maintained Zendesk and NetSuite records, and supported ERP data quality. Created standardized reporting templates and documentation workflows.

Salesforce Zendesk NetSuite CRM Data Quality Reporting Documentation

Data & Digital Analytics Intern

Loveworld Incorporation

Oct 2018 - Nov 2021 (3 years 1 month)

Analyzed operational and financial datasets using Excel and QuickBooks, prepared reports and visual summaries for stakeholders, and verified financial records.

Excel Quickbooks Data Analysis Reporting Financial Verification