Joshua User

I am an IT Support Specialist with over 3 years of experience in providing technical support and optimizing system performance. My journey in technology began with a strong foundation in networking and system administration, and I have since developed a passion for problem-solving and enhancing user experiences. I thrive in dynamic environments where I can leverage my skills to troubleshoot hardware and software issues effectively.

Currently, I work as a Power Platform Support Engineer at Microsoft, where I resolve complex technical issues and provide expert guidance to customers. My previous roles have equipped me with a diverse skill set, including proficiency in Microsoft Office Suite, Adobe Creative Suite, and basic networking principles. I take pride in my ability to collaborate with cross-functional teams and maintain a positive demeanor while assisting clients.

Throughout my career, I have achieved significant milestones, such as increasing the first-call resolution rate by 15% and consistently exceeding customer satisfaction targets. I am committed to continuous learning and professional development, as evidenced by my ongoing certifications in IT and my academic background in Artificial Intelligence and Machine Learning.