Onyinyechukwu Favour Ikechukwu Ukwa

I am a dedicated customer-support professional with experience as a call center agent, customer service representative, and virtual assistant. I prioritize clear communication, attention to detail, and a customer-first attitude.

From 2019 to 2021 I answered high volumes of inbound and outbound calls, resolved complex complaints, and consistently met KPIs like resolution rate and customer satisfaction. At Damilink I supported multichannel inquiries and processed orders, returns, and refunds while using CRM systems such as Salesforce and Zendesk.

As a virtual assistant from 2022–2025 I provided administrative support including email management, appointment scheduling, social media management, data entry, and invoicing, using Microsoft Office, Google Workspace, Canva, Trello, and Zoom. I also handled e-commerce tasks and compiled research reports to support business decisions.

I am committed to continuous learning and delivering solution-focused service that improves customer experience and team performance. I am ready to bring my organizational skills, technical proficiency, and problem-solving mindset to a growing team.