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Onyinyechukwu Favour Ikechukwu Ukwa

@onyinyechukwufavouri1

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Customer Service Specialist and Virtual Assistant delivering high-quality support and operational efficiency.

Nigeria

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What I'm looking for

I am seeking a remote or hybrid role where I can use my customer support, CRM, and administrative skills to improve customer experience, streamline operations, and grow within a collaborative team.

I am a results-driven Customer Service Specialist and Virtual Assistant with over 6 years of experience in call center operations, client support, and administrative management.

I have a proven track record handling high-volume customer interactions with 95%+ satisfaction rates and strong first-contact resolution performance. I specialize in CRM systems, multi-channel support, and remote work environments.

My technical proficiency includes Zendesk, Freshdesk, Salesforce, Microsoft Office, Google Workspace, Trello, Canva, and e-commerce platforms, which I use to streamline workflows and improve team communication.

I consistently deliver measurable results — reduced call handling time, high data accuracy, improved engagement on social media, and reliable invoicing and order processing — and I seek to apply these strengths to support a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Kamdez Integrated Solutions Ltd

Jan 2022 - Jan 2025 (3 years)

Provided administrative and e-commerce support, managing email/calendar, social media content (50+ posts/month) and processing 150+ orders monthly while maintaining 99.8% data accuracy and 98% response-time compliance.

Social Media Management E Commerce Operations Data Entry Microsoft Office Google Workspace Canva Trello

Customer Service Representative

Damilink Service Ltd

Jan 2021 - Jan 2022 (1 year)

Delivered multi-channel customer support achieving 96% satisfaction and 92% first-contact resolution while processing 75+ transactions daily and improving CRM data accuracy by 15%.

Customer Support Salesforce Zendesk Order Processing Upselling

Call Center Agent

Eazykelink Global Construction Tec Ltd

Jan 2019 - Jan 2021 (2 years)

Handled high-volume inbound/outbound calls (180+ daily), maintained 94% customer satisfaction and 90%+ resolution rates, and reduced average call handling time to 3.5 minutes via process improvements.

Inbound Outbound Calling Quality Assurance