Open to opportunities

Onyinyechi Okoro

@onyinyechiokoro

Message

Customer Support Representative and Certified Virtual Assistant focused on fast resolutions and customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve issues quickly using Zendesk/Salesforce, improve retention through empathetic support, and contribute to product improvements with clear feedback from recurring customer pain points.

I’m a Results-driven Customer Service representative with over 1 years of experience in high-volume environments. I maintain a 95% customer satisfaction rate by combining empathetic communication with technical troubleshooting, and I’m certified as a Virtual Assistant (ALX).

In my roles, I manage end-to-end communication to ensure fast response times (including 24-hour inquiry handling) and use Zendesk and Salesforce to track customer journeys so no ticket remains unresolved for more than 48 hours. I also collaborate with product teams to relay recurring pain points, contributing to a 10% reduction in common technical complaints.

Experience

Work history, roles, and key accomplishments

Current

Executive Administrative Assistant

Current

Leajewdig Vent

Oct 2025 - Present (9 months)

Streamlined office operations and improved productivity by 15% through better database management. Prepared high-stakes reports and presentations for senior executives with 100% data accuracy.

Executive Support Database Management Reporting Office Operations Time Management document preparation Administrative Coordination

Current

Sales Representative

Current

Elixir Kaunt

Aug 2025 - Present (11 months)

Surpassed sales targets by 20% through personalized outreach and strong alignment to customer pain points. Managed a portfolio of 30+ clients and increased referral business by 15% by drafting tailored proposals.

Sales Outreach Lead Qualification CRM Accuracy Proposal Writing Negotiation Client Relationship Management Referrals Customer Pain Points

Current

Virtual Assistant

Current

Webselenese (Consulting)

Mar 2025 - Present (1 year 4 months)

Managed end-to-end client communications and maintained a 24-hour response time for inquiries. Validated lead data using Hunter.io and Verify to improve outreach accuracy and reduce bounce rates for the sales team.

Customer Support Zendesk Hunter.Io Verify Email Client Communication

Current

Customer Support Representative

Current

Infanco

Feb 2025 - Present (1 year 5 months)

Provided omnichannel support (email, chat, and phone) to achieve 95% customer satisfaction and kept Zendesk/Salesforce tickets resolved within 48 hours. Partnered with the product team to relay recurring pain points, contributing to a 10% reduction in common technical complaints.

Customer Support Zendesk Salesforce Omni Channel Support Ticketing Technical Troubleshooting Customer Satisfaction CRM Accuracy