Adusi Oluchi

I am a customer-centric Customer Service Specialist and Virtual Assistant with over five years of hands-on experience delivering administrative support, client relations, and digital customer engagement.

I consistently leverage CRM platforms like Salesforce and HubSpot, productivity tools such as Microsoft Office and Google Workspace, and communication channels to streamline operations and improve response times.

My achievements include reducing email response time by 50%, increasing client satisfaction through feedback loops by 15%, and maintaining average customer satisfaction ratings above 90%.

I thrive in remote, high-pressure environments, collaborate effectively with sales and marketing teams, and am passionate about process optimization, automation, and enhancing the overall customer experience.