I've supported e-commerce customers at Dressence, handling 60+ daily interactions across email, WhatsApp, and social media while achieving a 95% first-contact resolution rate.
I process orders, shipments, returns, and escalated complaints with accuracy and care. At Dressence, I reduced order delays by 20%, cut inquiry response time by 35% through automated FAQ templates and chatbot decision logic, and improved retention by 12%.
Previously, I supported customer care operations at Bafashion and Allgirlybyjd, managing digital records, CRM workflows, customer follow-ups, logistics, and social media engagement. I also delivered real-time support to 50+ customers daily and helped increase average customer spend through personalized recommendations.
I'm a Computer Science graduate who combines customer empathy with organized data management, workflow optimization, and practical automation to deliver responsive service.
