Open to opportunities

Omuwa Oyagwa

@omuwaoyagwa

Message

I support healthcare clients, providers, and patients through efficient customer service and operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or healthcare operations role where I can coordinate communication, manage documentation, resolve service concerns, and support clients and teams through efficient workflows.

At Clearline International Limited, I coordinate communication across 20+ healthcare providers and insurance stakeholders, supporting issue resolution, provider onboarding, compliance documentation, audits, and claims escalation.

Previously, at University of Benin Teaching Hospital, I supported 50+ patient interactions weekly, maintained accurate documentation, and worked alongside nurses and physicians to improve coordinated care and workflow efficiency.

I'm a Registered Nurse with experience in patient support, provider relations, administrative coordination, and community health outreach. I bring empathy, confidentiality, attention to detail, and structured digital workflows to fast-paced healthcare environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations Associate

Current

Clearline International Limited

Apr 2024 - Present (2 years 4 months)

Managed communication and coordination across 20+ healthcare providers and insurance stakeholders, supporting timely issue resolution and continuity of care. Coordinated provider support and case management activities, maintained reporting records, and escalated unresolved claims appropriately.

Customer Support Client Communication Provider Relations Administrative Coordination Data Entry Workflow Coordination problem resolution Escalation Handling Microsoft Office Google Workspace CRM Systems Reporting

Current

Community Outreach Volunteer

Current

Global Care Foundation

Apr 2017 - Present (9 years 4 months)

Supported community outreach and health awareness initiatives aimed at improving access to care and essential support services for families across underserved communities.

Community Outreach

Patient Support Coordinator

University of Benin Teaching Hospital

May 2023 - Apr 2024 (11 months)

Supported over 50 patient interactions weekly in fast-paced clinical environments while maintaining professionalism, empathy, and clear communication. Maintained accurate patient documentation and collaborated with healthcare teams to support timely interventions.

Patient Support Documentation Collaboration Time Management Attention To Detail Microsoft Office Google Workspace

Patient Support Intern

Central Hospital

Jul 2019 - Sep 2019 (2 months)

Maintained and updated patient records and documentation systems to support accurate reporting and continuity of care. Assisted healthcare teams with onboarding coordination and workflow support during clinical rotations.

Documentation Data Entry Administrative Coordination Confidentiality Microsoft Office

Community Outreach Volunteer

Marjorie Bash Foundation

Jan 2019 - May 2019 (4 months)

Supported 30+ patient interactions weekly by providing compassionate assistance, clear communication, and responsive support within high-pressure healthcare environments. Assisted with documentation, administrative coordination, and inventory tracking.

Patient Support Documentation Administrative Coordination