At MTN Nigeria, I handled 100+ client inquiries a day across phone, live chat, and digital support channels, maintaining a 95%+ CSAT score while meeting SLA targets.
I compiled recurring inquiries, troubleshooting steps, and procedural guides into an internal reference library for MTN Support Operations. This cut average handling time by 15% on repetitive tasks.
At Well Alive Hospital, I coordinated digital intake, patient registration, and scheduling for 40+ daily clients, maintaining 98% record accuracy. I also standardized data-entry protocols and intake workflows, reducing intake errors by 25%.
My experience also includes documenting confidential records in internal management software and coordinating information flow between clinical staff and external departments. I use Google Workspace, CRM platforms, and digital communication tools to support administrative and client-service workflows.
