Bridget Olaniyi
@bridgetolaniyi
Patient-focused health support professional skilled in customer service and coordination.
What I'm looking for
I am a patient-focused, detail-oriented health support professional with hands-on experience in patient care and customer service. I have assisted patients with daily healthcare needs, monitored progress, and maintained accurate digital records while promoting comfort and clear communication.
My background includes coordinating appointment scheduling, processing payments, and responding to inquiries across phone, email, and chat. I bring strong digital communication and data entry skills, and I leverage multiple tools to track communications and ensure efficient follow-up.
I hold a BSc in International Relations and certifications in Customer Support, Product Management, and Communication Strategies for the Virtual Age. I am committed to delivering excellent patient experiences and supporting a people-first culture through teamwork and independent initiative.
Experience
Work history, roles, and key accomplishments
Health Support Worker
Caraway Hospital and Maternity
Jan 2023 - Aug 2025 (2 years 7 months)
Assisted patients with daily healthcare needs, maintained accurate digital records, and coordinated appointment scheduling and follow-ups to support continuity of care.
Customer Service Representative
Sunteb Nigeria Limited
Jan 2021 - Jan 2023 (2 years)
Handled customer inquiries via phone, email, and chat, managed appointment scheduling and payment processing, and resolved issues to ensure positive customer experiences.
Education
Degrees, certifications, and relevant coursework
Joseph Ayobabalola University
Bachelor of Science, International Relations
Completed a Bachelor of Science in International Relations with coursework relevant to international affairs and communication.
Joseph Ayo Babalola University
Bachelor of Science, International Relations
Completed a Bachelor of Science degree in International Relations with graduation in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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