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Bridget Olaniyi

@bridgetolaniyi

Patient-focused health support professional skilled in customer service and coordination.

Nigeria
Message

What I'm looking for

I seek a patient-centered role where I can use my scheduling, communication, and digital record skills to improve patient experience and support a collaborative, people-first team.

I am a patient-focused, detail-oriented health support professional with hands-on experience in patient care and customer service. I have assisted patients with daily healthcare needs, monitored progress, and maintained accurate digital records while promoting comfort and clear communication.

My background includes coordinating appointment scheduling, processing payments, and responding to inquiries across phone, email, and chat. I bring strong digital communication and data entry skills, and I leverage multiple tools to track communications and ensure efficient follow-up.

I hold a BSc in International Relations and certifications in Customer Support, Product Management, and Communication Strategies for the Virtual Age. I am committed to delivering excellent patient experiences and supporting a people-first culture through teamwork and independent initiative.

Experience

Work history, roles, and key accomplishments

SL

Customer Service Representative

Sunteb Nigeria Limited

Jan 2021 - Jan 2023 (2 years)

Handled customer inquiries via phone, email, and chat, managed appointment scheduling and payment processing, and resolved issues to ensure positive customer experiences.

Education

Degrees, certifications, and relevant coursework

JU

Joseph Ayobabalola University

Bachelor of Science, International Relations

Completed a Bachelor of Science in International Relations with coursework relevant to international affairs and communication.

JU

Joseph Ayo Babalola University

Bachelor of Science, International Relations

Completed a Bachelor of Science degree in International Relations with graduation in 2023.

Tech stack

Software and tools used professionally

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Bridget Olaniyi - Health Support Worker - Caraway Hospital and Maternity | Himalayas