AA

Open to opportunities

Amina Adam

@aminaadam

Business Administration professional focused on customer-facing operations and smooth execution.

What I'm looking for

I want a challenging Business Administration role in customer-facing operations where I can handle support, coordination, and project tasks. I’m excited to contribute through clear communication, attention to detail, and continuous improvement—ideally with remote, project-based flexibility.

I’m a Business Administration professional who thrives in customer-facing operations, where clear communication and disciplined organization drive results. I’m motivated by roles that let me apply my administrative, customer support, and project coordination strengths to help a team succeed.

I bring hands-on experience across customer service and operations—handling complaints, managing inbound and outbound calls, coordinating schedules, and supporting customers through email and chat. I’m proficient with Microsoft Office and Google Workspace (Docs, Sheets, Slides), and I’m known for strong attention to detail, time management, and problem-solving.

My background also includes project coordination from initiation to completion with a focus on timely delivery and budget management, plus healthcare assistance where empathy and compassion mattered. I’m especially interested in AI, content development, and emerging technologies, and I’m comfortable working independently on remote, project-based tasks.

Experience

Work history, roles, and key accomplishments

FR

Customer Service

Freelancer

Resolved customer complaints effectively and maintained high customer satisfaction ratings.

Teamwork Customer Support Customer Complaint Resolution Problem Solving Attention To Detail Time Management Complaint Resolution

FR

Business Administration Intern

Freelancer

Assisted in daily administrative tasks and developed strong communication and interpersonal skills.

Teamwork Microsoft Office Sheets Slides Administrative Support Interpersonal Skills Data Entry Schedule Coordination Time Management Attention To Detail Problem Solving Communication Skills Google Workspace

FR

Virtual Assistant

Freelancer

Provided administrative support remotely while demonstrating strong technical skills.

Administrative Support Remote Support Sheets Slides Data Entry Schedule Coordination Time Management Attention To Detail Problem Solving Google Workspace

FR

Project Management

Freelancer

Coordinated projects from initiation to completion, ensuring timely delivery and budget management.

Teamwork Project Coordination Schedule Coordination Time Management Attention To Detail Problem Solving Budget Management Project Management

FR

Healthcare Assistance

Freelancer

Provided quality patient care with demonstrated empathy and compassion.

Public Health Expertise Patient Care Empathy Caring And Compassion Problem Solving Communication Skills

FR

Call Agent

Freelancer

Handled inbound and outbound calls and addressed customer inquiries and concerns.

Outbound Calling Problem Solving Attention To Detail

Education

Degrees, certifications, and relevant coursework

NS

Not specified

Bachelor of Science (B.Sc), Business Administration

Completed a B.Sc in Business Administration. Developed knowledge relevant to business administration practices.

NS

Not specified

Bachelor of Science (B.Sc), Public Health

Completed a B.Sc in Public Health. Gained knowledge related to public health concepts and practices.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Canva

Objective

Remote

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