Open to opportunities

Omowumi Ogueyungbo

@omowumiogueyungbo

Message

Results-driven customer service professional skilled in technical support and CRM.

Egypt

Message

What I'm looking for

I seek a customer-facing role where I can apply CRM and technical support skills, contribute to process improvement, and grow into greater responsibility within a collaborative, customer-focused team.

I am a results-driven Customer Service Representative with proven success resolving complaints, improving service processes, and boosting issue resolution rates. I bring strong communication, troubleshooting, and CRM skills, backed by measurable improvements in customer retention and operational efficiency.

I have experience handling inbound and outbound calls, cold calling for sales, and building customer databases to improve targeting. I adapt quickly to new systems, collaborate effectively with teams, and am passionate about delivering personalized, high-quality customer experiences.

Experience

Work history, roles, and key accomplishments

Cold Caller

Unknown

Dec 2024 - Jan 2025 (1 month)

Marketed energy-efficient services to US customers, scheduled and booked home evaluation appointments, and maintained accurate records of inbound and outbound interactions.

Cold Calling Lead Qualification Scheduling Communication Sales Support

Customer Service Agent

Etisal

Jul 2023 - Oct 2023 (3 months)

Resolved customer complaints, achieving a 90% reduction in attrition rate, implemented process improvements to enhance service operations, and increased technical issue resolution rate to 85%.

Customer Support CRM Technical Support Process Improvement Data Entry Microsoft Office