Aya Elhenawey
@ayaelhenawey
Customer Service Representative at Etisalat Egypt (E&), resolving customer complaints and promoting company products.
EgyptWhat I'm looking for
At Etisalat Egypt (E&), I handled customer inquiries, resolved complaints, and promoted company products.
At Xceed, I received customer calls, solved issues, and helped ensure service delivery.
At Faculty of Physical Education, Aswan University, I arranged magazine numbering, ensured correct print setup, and coordinated research tasks.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Etisalat Egypt
Jan 2023 - Jan 2025 (2 years)
Handled customer inquiries, resolved complaints, and promoted company products.
Customer Service (Call Center)
Xceed
Jan 2022 - Jan 2023 (1 year)
Responsible for receiving customer calls, solving issues, and ensuring service delivery.
Research Coordinator
Faculty of Physical Education, Aswan University
Jan 2019 - Jan 2021 (2 years)
Arranged magazine numbering, ensured correct print setup, and coordinated research tasks.
Education
Degrees, certifications, and relevant coursework
Aswan University
Bachelor of Physical Education, Physical Education
2015 - 2019
Bachelor of Physical Education from Aswan University, completed in 2019.
Creativa
Software Development Web Fundamentals (SDWF), Software Development
2025 -
Completed Software Development Web Fundamentals (SDWF) in 2025.
Creativa
Front-end and Cross-Platform Mobile Development with Gen AI Integration, Software Development
2026 -
Completed Front-end and Cross-Platform Mobile Development with Gen AI Integration in 2026.
Aswan University
IC3, Computer Science
2016 -
Completed IC3 certification in 2016.
Aswan University
Digital Transformation, Digital Transformation
2020 -
Completed Digital Transformation training in 2020.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
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