Open to opportunities

Salma Aziz

@salmaaziz

Message

Computer science graduate with experience in customer service roles.

Egypt

Message

What I'm looking for

I am looking for a role that combines technical skills with customer interaction, fostering collaboration and growth.

I am a computer science graduate with hands-on experience in call center and customer service roles. My strong communication and problem-solving skills are complemented by a solid technical foundation, enabling me to provide effective technical support and accurately understand customer needs.

Currently, I am eager to find a dynamic position that combines my technical expertise with customer interaction. I thrive in collaborative environments and am passionate about working with cross-functional teams to deliver engaging and functional applications in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Orange Egypt

Dec 2024 - Present (7 months)

Handled inbound customer inquiries, providing accurate information and solutions promptly. Resolved complaints efficiently while maintaining high customer satisfaction and quality scores.

Customer Service CRM Tools Problem Solving Communication MS Office

Education

Degrees, certifications, and relevant coursework

Thebes higher institute for computer and management science

Bachelor’s degree in science, Computer Science

Activities and societies: Best graduation project

Graduated with a Bachelor's degree in Computer Science. Gained a solid technical foundation that enables effective technical support and accurate understanding of customer needs.