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@omarhussein1
I am a customer support professional specializing in technical troubleshooting and fintech payment support.
EgyptI am a customer support professional with 3 years’ experience in high-volume environments, specializing in fintech payment and account support. I resolve issues quickly with empathetic communication and technical troubleshooting, achieving 85% first-contact resolution and CSAT up to 95%.
I’ve reduced resolution times by 50%, increased technical support speed by 25%, and managed 100+ data entry projects with 99% accuracy while improving internal reporting through Excel automation. I seek roles where I can apply CRM, data management, and process improvements to boost retention and customer satisfaction.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Tabby Technologies Inc.
Feb 2025 - Present (9 months)
Provided support for payment and account queries via phone, email, and chat, resolving inquiries quickly and ensuring high customer satisfaction for a buy-now-pay-later fintech.
Sutherland
Jun 2023 - Oct 2024 (1 year 4 months)
Resolved 85% of customer issues on first contact, raising satisfaction to 95% and reduced average resolution time for complex connectivity issues by 50%.
Teleperformance
Oct 2022 - Jan 2023 (3 months)
Handled 30+ inbound calls daily with a 95% CSAT, contributing to a 20% reduction in repeat customer contacts through empathetic and effective support.
SEO Egypt LLC
Jan 2020 - Oct 2022 (2 years 9 months)
Performed data entry with 99% accuracy and improved internal reporting speed by automating Excel workflows for a digital marketing firm.
Degrees, certifications, and relevant coursework
Bachelor's degree, Data Entry
2020 - 2022
Completed a Bachelor's degree in Data Entry at the higher institute for management sciences from 01/2020 to 10/2022.
Software and tools used professionally
EgyptYou can contact Omar and 90k+ other talented remote workers on Himalayas.
Message Omar
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