Omar Hussein
@omarhussein1
I am a customer support professional specializing in technical troubleshooting and fintech payment support.
EgyptWhat I'm looking for
I am a customer support professional with 3 years’ experience in high-volume environments, specializing in fintech payment and account support. I resolve issues quickly with empathetic communication and technical troubleshooting, achieving 85% first-contact resolution and CSAT up to 95%.
I’ve reduced resolution times by 50%, increased technical support speed by 25%, and managed 100+ data entry projects with 99% accuracy while improving internal reporting through Excel automation. I seek roles where I can apply CRM, data management, and process improvements to boost retention and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Tabby Technologies Inc.
Feb 2025 - Present (6 months)
Provided support for payment and account queries via phone, email, and chat, resolving inquiries quickly and ensuring high customer satisfaction for a buy-now-pay-later fintech.
Technical Support Representative
Sutherland
Jun 2023 - Oct 2024 (1 year 4 months)
Resolved 85% of customer issues on first contact, raising satisfaction to 95% and reduced average resolution time for complex connectivity issues by 50%.
Customer Service Agent
Teleperformance
Oct 2022 - Jan 2023 (3 months)
Handled 30+ inbound calls daily with a 95% CSAT, contributing to a 20% reduction in repeat customer contacts through empathetic and effective support.
Data Entry Representative
SEO Egypt LLC
Jan 2020 - Oct 2022 (2 years 9 months)
Performed data entry with 99% accuracy and improved internal reporting speed by automating Excel workflows for a digital marketing firm.
Education
Degrees, certifications, and relevant coursework
higher institute for management sciences
Bachelor's degree, Data Entry
2020 - 2022
Completed a Bachelor's degree in Data Entry at the higher institute for management sciences from 01/2020 to 10/2022.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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