Omotolani Omosebi

Provides executive support to a Business Development Manager, managing calendars, correspondence, and priority scheduling. Coordinates meeting logistics, prepares briefing documents, and maintains confidentiality in a regulated banking environment.

Delivered short-cycle administrative and operational support on a fixed-term contract, managing scheduling, correspondence, and document workflows. Handled data entry, records organization, and reporting with a focus on accuracy and fast turnaround.

Provided omnichannel customer support via phone, email, and live chat, maintaining a 95% satisfaction rating. Processed orders, returns, and exchanges with 99.8% accuracy and contributed to social media management strategy.

Managed executive calendars, coordinated international meetings across multiple time zones, and arranged travel logistics. Implemented a digital filing system that improved information retrieval time by 40% and grew client social media engagement by 35%.

Orchestrated administrative operations including data entry, document preparation, and inventory management. Designed a paperless filing system that reduced physical storage needs by 50% and synchronized print production schedules for over 200 client projects.

Project management certification obtained in 2023.

Professional certificate in data analytics covering data cleaning, analysis with R, and data visualization.

Professional certificate in project management covering project initiation, planning, execution, and Agile methodologies.