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Omotayo Joshua

@omotayojoshua

Customer experience and operations specialist at FII Institute who introduced AI-assisted workflows that reduced administrative workload by 15%.

Nigeria

Message

At FII Institute, I supported executives, clients, investors, and other stakeholders by managing communications, following up on requests, and coordinating issue resolution across teams and time zones. I also introduced AI-assisted workflow improvements that reduced administrative workload by 15%.

At Aeacus Labs, I coordinated requests and operational issues across a 15-member cross-functional team, tracking matters through resolution. I designed workflows that improved communication and accountability, and helped increase community engagement by 35%.

Earlier, at Yusha League, I reduced project delays by 15% through stronger coordination and follow-up. At Lagos Business Hub, I streamlined communication and follow-up processes, improving client response times by 20%.

Experience

Work history, roles, and key accomplishments

Customer Experience & Executive Support Specialist

FII Institute

Jan 2025 - May 2026 (1 year 4 months)

Managed executive inboxes and stakeholder communications, coordinated cross-team issue resolution, and introduced AI-assisted workflow improvements that reduced administrative workload by 15%.

Customer Support Executive Support Stakeholder Management Communication Skills AI Tools Workflow Optimization Record keeping Reporting

Client Support & Operations Coordinator

Aeacus Labs

Mar 2023 - Dec 2024 (1 year 9 months)

Coordinated stakeholder requests and operational issues across a 15-member cross-functional team, designed workflows that improved communication and accountability, and increased community engagement by 35%.

client support Operations Coordination Stakeholder Management Workflow Design Project Documentation Budget Management Reporting

Customer & Administrative Support Specialist

Yusha League

Jan 2020 - Jan 2023 (3 years)

Supported leadership and internal teams with operational and administrative requests, coordinated cross-functional activities, and reduced project delays by 15% through improved follow-up and workflow optimization.

Administrative Support Customer Support Coordination Documentation Risk Management Reporting Vendor coordination

Client Services & Office Support Coordinator

Lagos Business Hub

Jan 2017 - Dec 2019 (2 years 11 months)

Served as primary support contact for the Managing Director, clients, vendors, and business partners, improving client response times by 20% through streamlined communication and follow-up processes.

Client Services Office Support Communication Skills Meeting Coordination Record keeping Vendor Management