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Omobolanle Bakare

@omobolanlebakare

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Customer Support Specialist delivering empathetic, timely issue resolution through CRM-driven service.

Nigeria

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What I'm looking for

I want to join a remote customer support team where I can handle email and live chat, manage CRM tickets, resolve issues quickly with empathy, and grow by learning best practices for customer satisfaction.

I’m a customer-focused, detail-oriented Customer Support Specialist with hands-on training in email support, live chat, CRM systems, ticket management, and customer issue resolution. I build customer experiences around empathy, effective communication, and timely problem-solving.

I trained using HubSpot and Zendesk to simulate real-world ticket handling, including email prioritisation, professional customer email responses, and live chat support scenarios. I also practiced workflow documentation to help ensure consistent service delivery and clear customer follow-up.

My experience includes complaint resolution, escalation management, conflict resolution, and refund & return processing, plus technical support-style tasks like password reset support. I’m proficient with HubSpot, Zendesk, Salesforce, Freshdesk, Slack, Microsoft Teams, and Google Workspace, and I work with strong attention to detail and team collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Self-Directed Training & Portfolio Development

Jan 2023 - Present (3 years 6 months)

Developed a customer support portfolio demonstrating email prioritisation, Zendesk ticket handling, and HubSpot-based CRM ticket management with customer issue resolution scenarios.

Email Prioritisation Zendesk CRM Systems Issue Resolution Active Listening Empathy HubSpot Salesforce Freshdesk Slack Microsoft Teams Google Meet Google Workspace Microsoft Office Time Management Excel Google Docs Google Sheets

Customer Support Training

Practical Training Program

Jan 2023 - Jan 2024 (1 year)

Completed practical customer service training covering email support, live chat support, complaint resolution, and ticket management using CRM tools.

Email Support Live Chat Complaint Resolution Ticket Management Escalation Management Conflict Resolution Active Listening Empathy HubSpot Zendesk Salesforce Freshdesk Slack Microsoft Teams Google Workspace Outlook

Education

Degrees, certifications, and relevant coursework

Self-Directed Customer Support Training

Customer Support Specialist (Portfolio Project), Customer Support / Customer Service

2023 - 2024

Activities and societies: Email prioritisation; Zendesk/HUBSpot ticket handling; CRM workflow documentation; complaint resolution, escalation management, and customer follow-up; refund & return processing; password reset support; conflict resolution; customer satisfaction strategies.

Self-directed customer support training and portfolio project covering email support, live chat scenarios, ticket management, and CRM-based customer issue resolution using HubSpot, Zendesk, and Salesforce.