Chisom Eze

I’m an entry-level Customer Support Specialist transitioning from two years of running a client-facing catering business into a dedicated remote support role. Managing clients end-to-end taught me to handle last-minute complaints calmly and set clear expectations so follow-up is easier.

I’ve formalised my customer support strengths through professional customer support training, covering email, phone, live chat, CRM systems, emotional intelligence, SLAs, and metrics. I’m “tool-ready” and focused on making customers feel valued—even when things don’t go to plan.

As a Catering Business Owner and Client Services Manager, I managed client communication from first enquiry through order confirmation, delivery, and post-service follow-up. I resolved issues on the spot, followed up to confirm satisfaction, and rebuilt trust while maintaining an accurate record of client contact details and transactions.

Now, I’m looking for a team to grow with that values strong communication, attention to detail, and consistent customer retention. I’m open to multiple time zones and ready for remote support work.