Ajarat Akinlade

I am a Customer Support Specialist with certifications in HubSpot Customer Service, Zendesk, and Freshdesk. I resolve customer issues and manage client relationships with empathy and professionalism, built through hands-on practice and a background in education.

I am skilled in ticketing system management and written communication, including professional email responses for billing issues, technical problems, feature requests, and complaint resolution. I have practiced de-escalation techniques for angry customers while maintaining professionalism, and I maintained 100% response quality in practice scenarios by applying customer-first communication principles.

In my Tutor role, I provided one-on-one educational support to over 60 students and families, de-escalated emotional concerns, and found solutions that satisfied stakeholders. I also kept organized records with 100% accuracy and delivered customized explanations tailored to different comprehension levels and learning styles.