At Call Storm, I made outbound calls to potential customers, explained the company’s services, and qualified sales leads by identifying customer needs and answering questions.
I scheduled appointments with qualified prospects, followed up to improve attendance, and maintained CRM records of interactions, lead status, and appointments.
At Local Retail & Service Hub, I assisted customers with inquiries and product information, handled complaints, and documented resolutions. I also hold a Customer Service Fundamentals certification from HubSpot Academy.
