I'm looking for a remote or onsite technical support or IT operations role where I can solve problems and help a team run smoothly. I have 6+ years in SaaS and surveillance support, network operations and customer service. I'm open to any time zone, including US hours, and want a company that values growth, documentation and honest collaboration, and makes a real difference.
Looking for a job
Oluwayinka Emmanuel Ajibola
@oluwayinkaemmanuelaj
Technical Support Specialist at Alpha CX Intelligent Technology supporting Hosafe surveillance products and resolving complex customer issues.
NigeriaWhat I'm looking for
At Alpha CX Intelligent Technology, I support Hosafe surveillance products, helping customers resolve hardware, software, PIR motion detection, and night vision sensor issues. I also guide customers on device security and manage order documentation.
At Tizeti Network Limited, I developed a Python and Selenium automation system that reduced data-entry and site-monitoring processing time by 70%. I also monitored wireless infrastructure with field teams and contributed to customer-support and asset-tracking process improvements.
Experience
Work history, roles, and key accomplishments
AT
Current
Technical Support Specialist
Alpha CX Intelligent Technology
Mar 2025 - Present (1 year 7 months)
Serve as the primary technical interface for Hosafe surveillance products, providing expert support via CRM platforms including Zoho, VCS, Tawk.to, and Amazon Connect. Diagnose complex hardware and software issues for 65+ high-priority customers daily, ensuring seamless functionality of cloud and local storage systems.
TL
Network Operations – Backend Personnel
Tizeti Network Limited
Jan 2024 - Feb 2025 (1 year 1 month)
Worked with field teams to monitor network performance, maintaining 99.8% uptime for network-scale wireless infrastructure using MikroTik Winbox. Developed an AI-powered automation system using Python and Selenium to streamline data entry and site monitoring, reducing processing time by 70%.
TL
Customer Service Specialist
Tizeti Network Limited
Dec 2022 - Dec 2023 (1 year)
Served as a lead customer service point of contact, resolving 350+ inquiries weekly through effective conflict resolution and technical knowledge. Spearheaded the development of an asset tracking process that improved operational management efficiency by 55%.
IT
Customer Service Representative
Ison Technologies
Mar 2022 - Oct 2022 (7 months)
Delivered 100+ outbound calls daily regarding billing and connectivity through CRM-driven troubleshooting and conflict resolution. Collaborated with the manager to reduce call handling time by 20% while maintaining a 95% customer satisfaction rating.
DL
Remote Monitoring Systems (RMS) Field Engineer
Delayus Networks Nigeria Limited
Feb 2020 - Sep 2020 (7 months)
Troubleshot and installed Remote Monitoring Systems for industrial telecommunications infrastructure at 7+ client towers. Resolved technical hardware failures and provided detailed documentation for order management and system improvements.
NS
Computer Engineer
NNPC Mega Gas Station
Oct 2015 - Apr 2016 (6 months)
Collaborated on the implementation of a barcode scanner system to optimize order management and inventory accuracy by 80%. Troubleshot network configurations and resolved system performance issues within a manufacturing and retail environment.
FL
Computer Technician
Folusandex Nigeria Limited
Mar 2014 - Sep 2014 (6 months)
Troubleshot and repaired hardware and software for 15+ systems, ensuring high levels of customer satisfaction. Engaged end-users directly to provide technical training and resolve software configuration challenges through dedicated support.
Education
Degrees, certifications, and relevant coursework
University of Benin
Master of Engineering, Computer Engineering
2018 - 2020
Pursued a Master of Engineering in Computer Engineering at the University of Benin from 2018 to 2020.
Igbinedion University Okada
Bachelor of Engineering, Computer Engineering
2010 - 2015
Earned a Bachelor of Engineering in Computer Engineering from Igbinedion University Okada from 2010 to 2015.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
40k-120k USD
Social media
Job categories
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