Oluwaseyi Ayelabowo
@oluwaseyiayelabowo
Customer Support Specialist at Tizeti Network Limited, supporting 5,000+ users and achieving 95% first-contact resolution.
NigeriaWhat I'm looking for
At Tizeti Network Limited, I provide real-time customer and field support, troubleshooting network connectivity and configuring Wi-Fi equipment. I deliver Tier 1 and 2 support for more than 5,000 users and achieved 95% first-contact resolution and a 95% resolution CSAT score.
I also coordinated support, logistics, and task allocation for more than 10 users, reducing MTTR by 45% through streamlined workflows and SOPs. Earlier, I installed and troubleshot computer networks and systems at NNPC-NUIMS and worked as a Computer/Mobile Technician.
Experience
Work history, roles, and key accomplishments
Lead – Field/Customer Support Engineer
Tizeti Network Limited
Jan 2020 - Present (6 years 9 months)
Delivered Tier 1 & 2 network support for over 5,000 users, achieving 95% first-contact resolution and CSAT. Managed support logistics and team coordination, reducing MTTR by 45% through streamlined workflows.
Volunteer – National Youth Service Corp
National Youth Service Corp
Jan 2019 - Dec 2020 (1 year 11 months)
Facilitated practical and teaching sessions for students in computer studies.
Volunteer – ACM
Association for Computing and Machinery
Jan 2018 - Dec 2018 (11 months)
Facilitated practical and teaching sessions for students in cybersecurity.
Internship (HR & IT)
NNPC-NUIMS
Jan 2017 - Dec 2018 (1 year 11 months)
Provided technical and administrative solutions, drafted training schedules, and handled technical staff matters. Installed, maintained, and troubleshot computer networks and systems.
Computer/Mobile Technician
Computer Village
Jan 2011 - Dec 2013 (2 years 11 months)
Installed, maintained, and troubleshot computer systems and related tech gadgets. Analyzed and resolved technical computer problems and errors.
Education
Degrees, certifications, and relevant coursework
MikroTik
MikroTik Certified Network Associate, Networking
MikroTik Certified Network Associate certification completed in September 2023.
ICSI
CNSS Certified Network Security Specialist, Network Security
Certified Network Security Specialist certification from ICSI, completed in May 2020.
The Federal University of Technology, Akure
BTech, Computer Science
2013 - 2018
BTech in Computer Science from The Federal University of Technology, Akure, from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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