Open to opportunities

Gad Enne

@gadenne

IT professional and computer science graduate specializing in technical support, systems administration, and network management.

Nigeria

Message

What I'm looking for

I’m looking for a high-growth technology environment where I can leverage technical support, systems administration, and network management skills to resolve issues, onboard users remotely, and deliver strong customer retention.

I’m a results-driven IT professional and Computer Science graduate with expertise in technical support, customer success, and systems administration. I manage remote service infrastructures, resolve complex technical issues, and implement digital solutions, with a strong foundation in AI engineering, virtualization, and network security.

In my current role as a Customer Support Agent, I lead technical onboarding by providing comprehensive guides for service configuration and setup, resolve high-volume technical support tickets, and help drive retention through subscription renewals and end-to-end order processing. Previously at Stakexchain Nigeria, I diagnosed and resolved critical issues for employees and vendors, maintained hardware and software infrastructure, and supported digital transformation through technical training and documentation—skills I bring forward wherever I’m needed.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Viewsible

Sep 2023 - Present (2 years 11 months)

Provided remote lead technical onboarding with guides for service configuration and setup. Resolved high-volume technical support tickets and managed subscription renewals, including generating renewal invoices and service communications.

Remote Onboarding Technical Troubleshooting Customer Support Ticketing Subscriptions Order Processing IT Systems Administration Network Management

IT Support

Stakexchain Nigeria

Oct 2020 - Sep 2021 (11 months)

Diagnosed and resolved critical technical issues for employees and vendors on e-commerce platforms. Maintained hardware and software infrastructure and supported staff through technical training, documentation, and user guides.

Technical Troubleshooting Systems Administration E commerce Support Network Management Technical Documentation User Guides

ICT Instructor

Holy Family College (HOFACO)

Jun 2018 - Oct 2018 (4 months)

Ensured optimal performance of campus computer systems, printers, and network devices. Provided tier-1 technical support to students and faculty and supported digital transformation through technology integration and blended learning models.

Tier 1 Technical Support Network Management Printer Support Digital Transformation Blended Learning