At Lincoln National (USA), I explained policy terms, coverage options, premiums, and benefits in clear, accessible language. I also investigated billing discrepancies, payment issues, and account concerns.
I assisted clients with claims inquiries by sharing status updates and coordinating with the appropriate internal departments. When calls became challenging, I listened to concerns, de-escalated the conversation, and worked to resolve issues professionally.
At Delicious Food, I managed the sales team and coordinated daily activities toward revenue and sales targets. I developed sales strategies, coached representatives, and maintained relationships with distributors, retailers, and business customers.
At Product7 Clothing, I promoted and sold clothing through in-store and online channels. I helped customers find suitable products, followed up with them, and handled inquiries and complaints.
