I am seeking a remote Customer Service Representative position where I can leverage my experience in customer support, account management, communication, telemarketing,sales, appointment setting and problem-solving to help deliver excellent customer experiences while growing professionally.
Looking for a job
Emmanuel Dickson
@emmanueldickson
Customer service representative who resolved Coke Cola billing issues and supported customer retention.
NigeriaWhat I'm looking for
At Coke Cola, I handled billing, payment, and account inquiries, helping customers resolve concerns and discrepancies while following company procedures.
I also de-escalated difficult interactions through active listening and patience, and shared recurring service issues and customer feedback with management.
At NNPC, I promoted petroleum products to retail, commercial, and industrial customers, prospected for new business, and maintained existing customer accounts.
At National Western Life Insurance USA, I introduced life insurance and annuity products to prospective customers, qualified sales leads, and addressed objections while recommending suitable solutions.
Experience
Work history, roles, and key accomplishments
NU
Telemarketer
National Western Life Insurance USA
Mar 2024 - Jun 2026 (2 years 3 months)
Conducted high-volume outbound calls to prospective customers, introduced insurance products, and generated qualified sales leads. Explained life insurance and annuity products, handled objections, and used persuasive communication to improve sales conversions.
NN
Sales Representative
NNPC
Jun 2022 - Feb 2024 (1 year 8 months)
Promoted and sold petroleum products to retail, commercial, and industrial customers while working toward sales targets. Identified new business opportunities, managed existing accounts, and presented product information and pricing to customers.
CC
Customer Service Representative
Coke Cola
Jan 2021 - May 2022 (1 year 4 months)
Handled account and payment-related inquiries, assisting customers with billing concerns and discrepancies. De-escalated difficult interactions and identified opportunities to improve customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
University of Calabar
B.Sc, Tourism and Hospitality Management
B.Sc in Tourism and Hospitality Management from the University of Calabar, completed in 2022.
DA
Dakins
Foreign Customer Service Training, Customer Service
Completed foreign customer service training at Dakins.
University of Calabar
Postgraduate Diploma, Tourism Studies
Postgraduate Diploma in Tourism Studies from the University of Calabar.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k+ USD
Job categories
Interested in hiring Emmanuel ?
You can contact Emmanuel and 90k+ other talented remote workers on Himalayas.
Message EmmanuelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
