At Acuity Insurance USA, I managed daily customer service operations, helping policyholders receive timely and accurate support across service channels. I also coordinated billing inquiries, coverage questions, policy changes, and other requests.
I supervised customer service representatives and provided coaching to improve productivity, service quality, and customer satisfaction. I resolved complex complaints by investigating concerns and providing solutions within company policies.
At Vaniti Lagos, I followed up with prospective customers to encourage conversions and repeat business. I prepared sales reports and coordinated with sales, inventory, and delivery teams to support orders and customer inquiries.
At Emperor Gideon Luxury, I contacted prospective and existing customers about products, services, and offers. I maintained customer interaction records and supported sales targets through outbound calls and consistent follow-up.
