At Upwork, I assisted freelancers and clients with account management, profile concerns, job postings, proposals, contracts, and project inquiries. I also reviewed accounts and transaction details to investigate issues, handling disputes and escalating complex cases when needed.
At ModSquad, I managed multiple conversations and support cases while maintaining accuracy. I also contributed to quality assurance by reviewing customer interactions for compliance with service standards.
As a Sales Representative Officer at Hastings Direct, I responded to enquiries about insurance products and identified suitable options based on customer needs. I generated sales opportunities through inbound enquiries, outbound calls, follow-ups, and lead management.
