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Oluwatosin James

@oluwatosinjames

E-commerce Customer Support Specialist | Zendesk, Gorgias, HubSpot. 90% first-call resolution, under 5-minute response time.

Nigeria

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What I'm looking for

I’m looking for a remote customer support, customer service, or customer onboarding role with a company that hires worldwide. I prefer full-time but am open to contract or part-time work.

I work well independently and with distributed teams, and I want to grow toward customer success. I’m comfortable with email, chat, and ticket-based support in Zendesk, Gorgias, and HubSpot.

I’m a customer support professional with experience across e-commerce, telecom retail, and fintech, and I’m now focused on remote customer support and onboarding roles.

I currently work remotely, handling about 50 customer messages a day with an average response time of around 5 minutes. Earlier, I supported an e-commerce brand by email and chat, answering about 50 customer enquiries a week and managing product listings in Shopify.

At OPay, I achieved 90% first-call resolution and cut handling time by 10%. At Vivo Mobile Nigeria, I exceeded monthly sales targets by 5% and generated 20% more leads than the team average by building trust and following up with customers.

I’m skilled in Zendesk, Gorgias, HubSpot, Shopify, Meta Business Suite, Slack, and Google Workspace. I’m HubSpot Customer Support certified and have completed training in technical support and CRM.

I’m especially interested in customer onboarding, retention, and customer success, helping customers get value from a product and stay with the brand. I’m calm with upset customers, write clearly, and take ownership until issues are resolved.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

ZahAfrica Agency

Jul 2026 - Present (3 months)

Launched and managed brand presence across multiple social platforms, planned and published content, and responded to customer inquiries.

Social Media Management Content Planning Brand Voice Customer Engagement Meta Business Suite LinkedIn Facebook TikTok Instagram

Virtual Assistant & Operations Coordinator

ZahAfrica Agency

Dec 2025 - Jun 2026 (6 months)

Managed customer support through Meta Business Suite, handled approximately 50 customer messages daily, coordinated supplier communications, and maintained documentation.

Customer Support Meta Business Suite Supplier Coordination Documentation Operations Escalation Management

E-commerce Virtual Assistant

Good Girl Rebel

May 2025 - Oct 2025 (5 months)

Delivered customer support by email and chat, managed inboxes, and administered Shopify product listings.

Customer Support Email Support Live Chat Shopify Product Listing Inventory Management

Customer Sales Representative

Vivo Mobile Nigeria

Nov 2019 - Oct 2025 (5 years 11 months)

Exceeded monthly sales targets by 5%, generated 20% more leads than team average, and guided customers through product features.

Sales Customer Engagement Lead Generation Product Knowledge Relationship Building

Customer Service Representative

OPay QR Nigeria

Feb 2019 - Nov 2019 (9 months)

Achieved 90% first-call resolution and reduced customer handling time by 10% through efficient issue identification and resolution.

Customer Service First Call Resolution CRM Issue Resolution Communication Skills

Front Desk Receptionist

Wood Styles Ltd

Feb 2017 - Oct 2018 (1 year 8 months)

Served as primary point of contact for customers and visitors, coordinated meetings and appointments, and maintained administrative records.

Customer Service Frontdesk Scheduling Administrative Support Record keeping

Customer Account Officer

FinHunt Finance

Jan 2014 - Sep 2016 (2 years 8 months)

Increased product adoption by 10% through effective customer engagement and product recommendations, managed customer accounts, and resolved account-related issues.

Account Management Product Adoption Customer Engagement Issue Resolution Record keeping