Open to opportunities

ChideraLynda Nzewi

@chideralyndanzewi

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Customer Support Specialist improving e-commerce experiences with empathy, speed, and process gains.

Nigeria

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What I'm looking for

I’m looking for a customer-support role where I can use my empathy and troubleshooting skills to resolve issues fast, improve help docs and processes, and work with a team that values measurable quality, collaboration, and continuous improvement.

I’m a customer-focused and empathetic support professional with 4+ years of experience in e-commerce, marketplace, and multi-brands environments. I deliver support across email, chat, and phone with a “figure-it-out” mindset—troubleshooting, documenting issues, and partnering cross-functionally to improve processes and user experience.

I’ve worked with tools like Gorgias, Zendesk, Shopify, WooCommerce, and Shipstation to resolve high volumes quickly while maintaining quality metrics (including 98% one-touch resolution and consistent performance above SLA targets). I’m driven by curiosity and continuous improvement, focusing on root causes to ensure lasting solutions, and I’m calm under pressure and extremely detail-oriented.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Homelife Media

Oct 2024 - Jun 2026 (1 year 8 months)

Delivered customer support across email, phone, and live chat using Gorgias, resolving 150+ inquiries weekly and maintaining 95% CSAT. Troubleshot order, payment, and platform issues via Shopify, WooCommerce, and Shipstation, and improved help center content to reduce repeat queries.

Customer Support Gorgias Live Chat Email Support Phone Support Shopify WooCommerce ShipStation Knowledge Base Writing Help Center Content Bug Reporting Cross Functional Collaboration CSAT SLA Management One Touch Resolution

Customer Service Representative

First Priceless Integrated Services

Nov 2022 - Aug 2024 (1 year 9 months)

Managed multi-channel customer communication via Zendesk CRM with accurate records and timely issue resolution. Contributed to knowledge base improvements, reduced ticket volume by 10%, and handled conflict resolution to support customer retention.

Customer Service Zendesk Issue Resolution Conflict Resolution Customer Retention

Administrative Assistant

Good Earth Power Limited

Apr 2018 - Jan 2021 (2 years 9 months)

Supported sales and marketing by scheduling onboarding calls, demos, and customer follow-ups. Handled outreach via email and phone and increased qualified leads by 25% using Pipedrive, while building internal process documentation to improve efficiency and collaboration.

Administrative Support Sales Support Marketing Support Scheduling Follow up Marketing Outreach Lead Generation Pipedrive Process documentation

Account Assistant - Customer Support

G. U Ebeco Industries Limited

Nov 2012 - Feb 2017 (4 years 3 months)

Provided multi-channel customer support using Zendesk and ensured timely issue resolution with empathy and professionalism. Processed payroll, order refunds, and financial queries, while maintaining customer satisfaction and meeting monthly KPI targets related to response time and resolution speed.