Oluwatosin Ayewumi

I am a customer-focused professional with four years of experience in inbound/outbound sales support, objection management, and customer service across retail, property services, and financial lending contexts.

I consistently meet call quality standards and customer satisfaction benchmarks, driving upsell and cross-sell outcomes while collaborating with distributors, underwriting, and operations teams to achieve targets and ensure compliance.

I am proficient with CRM and productivity tools, adept at conflict de-escalation and handling difficult customers, and I take initiative to follow procedures and improve customer outcomes.