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Oluwatobiloba Falodun

@oluwatobilobafalodun

Executive Assistant and operations leader improving efficiency and customer experience.

South Africa
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What I'm looking for

I’m looking for a role where I can support executives remotely or on-site through calendar and document management, customer-focused operations, and process improvement—balancing multiple priorities while maintaining accuracy and confidentiality.

I’m a highly organized Executive Assistant and Operations Professional with over 15 years of experience supporting executives and keeping daily operations running smoothly across logistics, retail, and customer-focused environments.

I manage executive schedules, coordinate meetings, handle email and inboxes, and ensure documentation is accurate, organized, and confidential. I also streamline workflows to improve administrative efficiency, especially in fast-paced, multi-priority settings.

In my most recent role, I co-founded a multi-channel retail technology business, leading inventory management, procurement, pricing strategies, supplier coordination, and operational planning. I also manage customer communications, order processing, and post-sale support across channels like Facebook Marketplace, Jiji, and WhatsApp Business.

Previously at Ports & Terminal Multi-services Ltd (PTML), I advanced to Assistant Supervisor, supervising operational teams, training new hires, and strengthening records and reporting processes. I bring strong attention to detail, adaptability, and a customer-first mindset to every operation I support.

Experience

Work history, roles, and key accomplishments

ZI
Current

Co-Founder & Executive Ops Support

ZionGames

Jan 2022 - Present (4 years 9 months)

Co-founded and provided executive/operations support for a multi-channel retail technology business specializing in video games and electronics. Managed day-to-day operations including inventory, procurement, supplier coordination, customer communications, and order processing while improving workflows with AI productivity tools.

PL

Tally Clerk / Ops & Records Coord

Ports & Terminal Multi-services Ltd

May 2010 - Jul 2024 (14 years 2 months)

Managed operational records and shipping documentation while coordinating communications between operations, supervisors, and management to support daily activities. Served as Assistant Supervisor, supervising operational teams, scheduling workloads, training staff, and improving documentation processes for accuracy and compliance.

Education

Degrees, certifications, and relevant coursework

CS

Certified Institute of Shipping

Advanced Diploma, Maritime Transport Management

2011 - 2013

Completed an Advanced Diploma in Maritime Transport Management at the Certified Institute of Shipping in Lagos from 2011 to 2013.

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