Open to opportunities

Vuyokazi Matambeka

@vuyokazimatambeka

Administrative and Operations Specialist with 15+ years coordinating logistics, client support, and planning in fast-paced environments.

South Africa

Message

What I'm looking for

I’m looking for a fast-paced role where I can own scheduling and operational coordination, support clients and internal stakeholders, and resolve issues with SAP/CRM and strong process improvement—whether onsite or remotely.

I’m an administrative and operations professional with more than 15 years supporting logistics, planning, customer service, and team coordination in fast-paced environments. I focus on keeping schedules moving, resolving service issues quickly, and maintaining accurate operational records.

At AfriSam, I coordinated daily schedules and workflows for more than 20 transport partners and internal teams to support on-time delivery targets. I also acted as a primary liaison for key accounts, managed escalations, maintained budgets and operational metrics in SAP and Excel, and supported recruitment and onboarding for temporary staff.

Earlier, I built strong operational and customer service foundations as a Depot Superintendent and Operations Coordinator—planning transport routes, balancing cost efficiency and service levels, managing staff scheduling and timesheets, and collaborating across teams to resolve supply and delivery challenges. I also contributed to measurable cost savings through process improvement (reducing transport costs by 18% over two years).

I bring a solutions-focused, detail-driven approach and work well independently in remote or high-pressure settings. I’m proficient in Microsoft Office, SAP, and CRM systems, and I use Microsoft Teams, Zoom, and Google Workspace to keep communication and delivery consistent.

Experience

Work history, roles, and key accomplishments

Family & Project Management

Self-Employed

Jan 2023 - Feb 2025 (2 years 1 month)

Managed household operations, budgets, and schedules while coordinating communication with educators and service providers to ensure timely follow-ups and issue resolution. Strengthened time management and problem-solving across competing priorities under pressure.

Budgeting Scheduling Time Management Record keeping Planning

Logistics and Distribution Coordinator

AfriSam (South Africa) Pty Ltd

Jan 2012 - Dec 2016 (4 years 11 months)

Coordinated daily schedules and workflows for 20+ transport partners and internal teams to support on-time delivery targets. Maintained SAP/Excel records for delivery performance and budgets, and helped reduce transport costs by 18% over two years through process improvements.

Logistics Coordination Client Liaison Escalation Management SAP Excel Budgeting Recruitment support Process Improvement

Customer Service and Planning Coordinator

ABI – Distell Group

Jan 2011 - Dec 2012 (1 year 11 months)

Managed customer accounts and resolved inquiries via phone and email while coordinating distribution schedules and inventory planning to meet deadlines. Used CRM principles to track interactions and partnered with sales and logistics teams to resolve supply issues and minimise stock shortages.

Customer Service Inventory Planning Record Management

Depot Superintendent

Holcim (South Africa) Pty Ltd

Jan 2009 - Dec 2010 (1 year 11 months)

Planned transport routes and delivery schedules balancing cost efficiency, service levels, and client requirements. Monitored budget expenditure and improved operational processes to identify cost savings while maintaining compliance and audit documentation.

Route Planning Cost Optimization Compliance Reporting Audit Support

Operations Coordinator

Imperial Logistics

Jan 2007 - Dec 2008 (1 year 11 months)

Coordinated daily warehouse and transport operations to support efficient workflows and adherence to delivery schedules. Managed staff scheduling, leave administration, and timesheet verification for 15+ employees and handled client order updates and service concerns.

Warehouse operations Staff Scheduling Leave Administration Time Verification Client Communication Scheduling & Planning

Early Career (SAB Miller)

SAB Miller

Jan 2003 - Jan 2006 (3 years)

Built foundational experience in inventory control, dispatch, and customer service within FMCG and logistics environments. Developed strong data capture and documentation skills using Microsoft Office tools to support stakeholder communication.

Inventory Control Dispatch Customer Service Data Capture Documentation Microsoft Office

Freelance Copywriter

Trudon

Produced clear, well-structured digital content aligned to brand and audience requirements, delivering projects accurately and within agreed deadlines. Applied SEO principles and structured messaging to improve clarity, consistency, and engagement.

Copywriting SEO Content Planning Digital Content Production Brand Messaging Cross Functional Collaboration Editing