Ada Rebecca

Resolved customer issues promptly, collaborated with team members to improve service processes, and performed administrative tasks including data entry and filing to support operations.

Developed and delivered government-syllabus lesson plans, assessed student learning with standardized tests, provided remedial support, and prepared students for public examinations.

Handled customer inquiries and complaints across phone, email, chat and social media, processed orders and returns accurately, and maintained detailed records of customer interactions to ensure service quality.

Pursuing professional certification in Human Resources to develop skills in HR practices and employee relations.

Completed mandatory national service year participating in community and national development activities under the NYSC programme.

Completed a Bachelor of Science in International Relations with focus on communication, diplomacy, and organizational relations.