Oluwaseun Otubanjo

I am a Customer Service Specialist and Virtual Assistant with over three years of hands-on experience in client support, sales assistance, and administrative services. I excel at managing high-volume inbound and outbound calls while maintaining empathy and professionalism.

At North Star Insurance Advisors I consistently met and exceeded call volume targets, achieved a 95% quality assurance score, and helped increase customer retention by 20% through strong relationship-building and tailored solutions.

Earlier roles in telesales and customer support sharpened my CRM, dialing systems, and problem-resolution skills, enabling me to reduce call handling time by 15% and regularly rank in the top performance percentiles.

I am proficient with HubSpot, Google Workspace, Microsoft Office, and call center dialer systems, and I seek opportunities to apply my skills to improve customer satisfaction and streamline operations.