Open to opportunities

Oluwaremilekun Saliu

@oluwaremilekunsaliu

Message

Customer-focused advisor with 10+ years in customer service, design, and data analysis.

United Kingdom

Message

What I'm looking for

I seek a customer-focused role where I can leverage communication, problem solving and emerging data skills to improve customer outcomes and support team success.

I am a motivated, detail-oriented professional with over 10 years' experience across customer service, graphic design, video editing, virtual assistance, and branding. I have led creative teams, planned and produced events, and consistently delivered high customer satisfaction metrics while handling complex and vulnerable-customer cases.

Currently completing a Level 4 Data Analyst Apprenticeship, I apply Looker Studio, Excel, SQL and Python fundamentals to deliver business impact and actionable insights. I seek roles where I can combine strong communication, problem solving and technical skills to improve customer outcomes and drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

G4S

Mar 2023 - Present (2 years 10 months)

Resolved client complaints and provided tailored solutions while handling vulnerable customers; analyzed customer service data to drive operational improvements as part of a Data Analyst apprenticeship.

Customer Service Complaint Handling Data Analysis Excel Looker Studio SQL Vulnerable Customers

Current

Lead Planner

Current

Loluxeevent

Apr 2013 - Present (12 years 9 months)

Planned and executed events end-to-end, including a silent disco for 50 attendees; managed coordination, creative design, and production to deliver successful in-person experiences.

Event Planning Production Coordination Creative & Design Vendor Management Budgeting

Customer Service Advisor

Webhelp

Sep 2023 - Sep 2023 (0 months)

Maintained 100% metric scores supporting BMW Financial Services; conducted detailed financial consultations and achieved customer satisfaction scores 5% above benchmarks.

Customer Support Product Knowledge Relationship Management Communication CRM

Customer Advisor

Capita

Apr 2023 - Jun 2023 (2 months)

Managed customer inquiries for O2 Media services, resolved technical and non-technical issues, and advised customers on suitable service options to improve satisfaction.

Customer Support Technical Troubleshooting CRM Communication O2 Media Platform

Creative Content Design Director

Wellfitly

Jul 2018 - Nov 2022 (4 years 4 months)

Led a content design team to deliver product releases on time, relaunched the website to improve UX and increased session time by 20%, and collaborated with cross-functional teams to boost engagement.

Content Strategy Team Leadership UX collaboration Adobe Photoshop Figma Video Production User Engagement

Virtual Assistant

TwainVirtualAssist

Jan 2011 - Jun 2018 (7 years 5 months)

Provided administrative and creative support including event coordination, video editing, correspondence, calendar management, and content updates, contributing to a paid event selling 50+ tickets internationally.

Virtual Assistance Administrative Support Video Editing Event Coordination Calendar Management Content Management