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omorolake akinuli

@omorolakeakinuli

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Data analyst and operations leader turning customer and performance data into measurable service improvements.

United Kingdom

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What I'm looking for

I’m looking for a role where I can lead operational improvements with data—building dashboards, tracking KPIs, and partnering cross-functionally to reduce bottlenecks, improve customer experience, and turn insights into measurable action.

I’m a customer-focused data and operations professional with over 8 years of experience leading service delivery, improving workflows, and translating performance data into decisions people can act on. I’m at my best when I can connect operational issues to measurable outcomes through reporting and stakeholder collaboration.

In my current role as a European Consumer Insights Analyst, I analyse customer service data to surface trends, recurring issues, and opportunities to strengthen operational performance. I monitor core KPIs such as response time, resolution time, and customer satisfaction, and I build management reports and dashboards that guide teams across customer care, logistics, and quality.

I’ve also worked across customer operations and data-driven service roles—handling complex cases, coordinating service responses, and maintaining high-accuracy CRM records. From Ocado to customer care coordinators and call-centre work, I’ve consistently improved internal communication and reduced bottlenecks while supporting consistent customer experience and governance.

On the analytics side, I design dashboards and automate reporting using Power BI and Tableau, and I support data accuracy through cleaning and validation. I’ve presented insights to technical and non-technical audiences, led an evidence-based analytics project, and mentored over 50 students—so my approach is both analytical and practical, built to drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

European Consumer Insights Analyst

Current

Baxters Food Group

Dec 2025 - Present (6 months)

Analyse customer service data to identify service trends, recurring issues, and opportunities to improve operational performance. Monitor core KPIs, produce management dashboards, and work with cross-functional teams to investigate complaints and drive service improvements.

KPIs Performance Dashboards Stakeholder Management Data Reporting CRM Data Management

Current

Call Centre Operative

Current

National Windscreens

Jul 2024 - Present (1 year 11 months)

Handle inbound customer calls, assess requirements, and coordinate the appropriate service response efficiently. Record accurate customer and appointment details in CRM systems and escalate urgent or complex cases to the right teams for timely resolution.

Inbound Calls Customer Service Customer Escalation Communication

Customer Care Coordinator

Polar Speed

Oct 2024 - Dec 2025 (1 year 2 months)

Maintain high-accuracy customer and operational records, achieving 99% data entry accuracy. Coordinate with logistics and operations to resolve service and delivery issues quickly, reducing bottlenecks by 15% through improved workflow and communication.

Customer Service CRM Workflow Optimization Logistics Coordination Complaint Resolution Stakeholder Management Service quality

Operations Coordinator & Trainer

Ocado Dordon

May 2022 - Oct 2024 (2 years 5 months)

Manage high-volume, time-sensitive order fulfilment with a 98% accuracy rate while supporting stock control and operational readiness. Assist colleagues and technicians to minimise downtime and contribute to a disciplined, customer-focused working environment.

order fulfillment Operational Readiness Quality Assurance Stock Control Process Coordination Team Coordination Operational Support Customer Experience

Data Analyst

10Alytics

Feb 2023 - Aug 2024 (1 year 6 months)

Analyse large datasets to produce insights that inform business strategy and operational decisions. Build interactive dashboards in Power BI and Tableau and automate reporting to reduce manual reporting time by 30%, improving reporting quality with structured validation checks.

Power BI Tableau SQL Data Analysis Dashboard Development Data Validation Data Cleaning performance reporting

Data Analytics Project Lead

University of Hertfordshire

Jan 2022 - Feb 2023 (1 year 1 month)

Lead a structured analytics project to improve decision-making through evidence-based insight. Design dashboards and reports, apply data cleaning and transformation to improve data accuracy by 30%, and use visual storytelling to clearly communicate findings to stakeholders.

Analytics Project Leadership Data Cleaning data transformation Dashboarding Reporting Data Visualization Visual Storytelling

Marketing and Operations Analyst

The Aura's Touch

May 2017 - Feb 2022 (4 years 9 months)

Use customer and campaign data to improve marketing performance and increase campaign ROI by 30%. Analyse engagement and conversion metrics to refine strategy, identify operational inefficiencies, and introduce improvements to increase productivity while mentoring 50+ students.

Marketing Analytics ROI Optimization Customer Insights Process Improvement Data Strategy Mentoring

Key Accounts Manager

Cogito Ergo Sum

Jul 2016 - Apr 2017 (9 months)

Manage client accounts and deliver service to agreed expectations, coordinating site inspections and event delivery to ensure a smooth customer experience. Redevelop brochure and website materials to improve visibility and support sales growth, contributing to revenue through personalised client communication.

Key Account Management Client Relationship Management Event Coordination Sales Support Client Communication Stakeholder Management Customer Experience Revenue Growth Support

Key Accounts Manager

Elion House Hotel

Feb 2016 - Jun 2016 (4 months)

Support front office operations with customer service and administrative activities. Manage guest requests and resolve complaints to improve satisfaction, supporting repeat business through professional service delivery.

Guest Service Complaint Handling Administrative Support Customer Relationship Management Customer Satisfaction Professional communication

Key Accounts Manager

Palazzo Dumont Hotel

Oct 2014 - Feb 2016 (1 year 4 months)

Implement a customer loyalty programme to strengthen retention and improve the guest experience. Coordinate guest correspondence and service activities, and lead sales and marketing plus event planning and project coordination supported by social media and promotional materials.

Sales and Marketing Event Planning Customer Retention Team Support