Madeleine Kaye

Provided comprehensive support to Construction Quality Services, Land Quality, and Innovation Teams, facilitating internal and external customer liaison. Managed data export and manipulation, recorded department KPIs, and navigated multiple system platforms. Improved processes, managed team finances, and assisted with recruitment and staff training.

Handled a high volume of inbound and outbound customer calls, averaging 60-90 calls daily, while managing online system mailboxes. Trained new staff members and collaborated with various internal departments to ensure seamless operations. Consistently met SLAs, targets, and legislative requirements through diligent daily task performance.

Processed initial notices and managed acceptance/deemed acceptance letters for builders and developers. Provided essential administration and technical support to clients. Handled builder/developer applications and SNIN's efficiently.

Managed front desk operations, including guest check-ins and check-outs, and handled inquiries to ensure a positive guest experience. Maintained cleanliness and orderliness of public areas and guest rooms. Supported overall hotel operations through efficient multitasking and attention to detail.

Trained new crew members on operational procedures, customer service standards, and food safety protocols. Monitored performance and provided constructive feedback to ensure adherence to company guidelines. Contributed to a positive team environment and efficient service delivery.

Achieved a B grade in Business Studies, a D in General Studies, and a Pass in IT. These studies provided a foundational understanding of business principles and information technology.

Obtained a Pass in Business Studies BTEC and a D in Photography. This coursework developed skills in business fundamentals and visual arts.

Achieved strong grades in English Literature/Language (B), Business Studies (B), and R.E (B). Also secured a Distinction in P.E and a Pass in ICT, alongside other subjects.