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Oluwakemi Olatunji

@oluwakemiolatunji1

Customer Support Representative at Lucas Royal Farms handling customer enquiries, complaints, and follow-ups.

At Lucas Royal Farms, I provide responsive customer support, handling enquiries, complaints, and service requests while keeping customers informed and maintaining accurate records.

At Amal Outreach / IYEWO Clinic, I managed administrative operations, including correspondence, schedules, and records. I also supported a hybrid team of 20+ staff members by coordinating workflows, deadlines, and follow-ups.

As a Program Assistant at Amal Outreach, I supported scheduling, reporting, document preparation, and communication with program institutions, vendors, and stakeholders.

Earlier, I handled client enquiries and records at Touchcore Technology Limited, U-Connect HR Limited / Ecobank Nigeria Limited, and Access Bank Plc. I’m comfortable supporting customers by phone, email, and chat, and using CRM and productivity tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Lucas Royal Farms

Jan 2024 - Present (2 years 9 months)

Provides responsive customer support, handling enquiries, complaints, and follow-ups while maintaining accurate customer information and positive relationships.

Customer Service Customer Support Communication Skills Problem Solving CRM Follow up Record keeping

Administrative Manager

Amal Outreach / IYEWO Clinic

Aug 2022 - May 2024 (1 year 9 months)

Managed day-to-day administrative operations, correspondence, records, schedules, and internal coordination. Served as a key communication point for staff, stakeholders, vendors, and external partners.

Administration Coordination Communication Skills Records Management Scheduling Excel Digital Collaboration Tools

Program Assistant

Amal Outreach

Jan 2020 - Aug 2022 (2 years 7 months)

Handled administrative tasks, filing, document preparation, reporting, scheduling, and follow-up activities. Provided professional communication through phone, email, and other channels as the primary point of contact.

Administration Filing Documentation Preparation Reporting Scheduling Communication Skills Liaison

Client Executive Officer

Touchcore Technology Limited

Feb 2019 - Jul 2019 (5 months)

Managed client relationships and handled enquiries through telephone and written communication. Maintained accurate databases and prepared schedules and activity plans.

Customer Relationship Management Communication Skills Database Management Scheduling Customer Satisfaction

Contact Center Agent

U-Connect HR Limited / Ecobank Nigeria Limited

Sep 2017 - Dec 2018 (1 year 3 months)

Handled customer calls, enquiries, and client information accurately and professionally. Verified customer information and assisted customers with queries by phone and email.

Customer Service Call Handling Enquiry Resolution Data Verification Communication Skills Confidentiality

Back-Office Administrator

Access Bank Plc

May 2017 - Sep 2017 (4 months)

Performed data entry and customer account maintenance using Microsoft Excel and banking systems. Handled branch complaints and customer requests and supported mandate processing.

Data Entry Excel Banking Systems Customer Service Record keeping Administrative Support

Office Administrator / Secretary

Howbury School

Apr 2016 - Aug 2016 (4 months)

Prepared operational reports and schedules and supported day-to-day office administration. Managed supplies, records, facilities support, and internal communication.

Office Administration Reporting Scheduling Records Management Communication Skills Facilities Support