Adefunke Justina

I’m a dedicated, detail-oriented Customer Support Professional and ALX-certified Virtual Assistant with over 5 years of experience in administrative coordination and client relations. I’m known for managing complex calendars, streamlining email correspondence, and keeping customer satisfaction consistently high through proactive problem-solving.

In my current role as a Global Customer Support Officer (Agrotop Resource), I provide expert product guidance and resolve complex issues with high efficiency. I deliver timely, professional support via email, maintain meticulous records of orders and follow-ups, and keep files organized through accurate data entry and systematic file management.

Previously, as a Relationship Manager at Rank Capital MFB and Empire Trust MFB, I served as the primary point of contact for clients, managed high-volume communications, and supported organized departmental workflows under strict deadlines. I also use CRM tools and Google Workspace to coordinate tasks and reporting—combining professional email management, conflict resolution, client nurturing, and report preparation to help clients and teams move forward smoothly.