Oluwafunso Olorunsola
@oluwafunsoolorunsola
Customer service and call center professional focused on customer retention, billing support, and confident product selling.
NigeriaWhat I'm looking for
I’m a customer service representative with experience across call centers, banking customer support, insurance marketing, and procurement. I’ve handled both inbound and outbound calls while keeping service quality high and customers’ needs at the center of every interaction.
In customer-facing roles, I’ve supported reactivation of customers and dormant accounts, processed bills payment, and delivered clear responses around banking services. I also contributed to revenue by selling new company products to clients and ensuring customers received comprehensive, actionable support.
Beyond service, I’ve marketed insurance policies through persuasive outreach—updating client needs, raising awareness, and surpassing targets. I’ve also worked as a procurement officer by maintaining supplier relationships, estimating costs and budgets, managing purchase records, and negotiating the best pricing and supply contracts.
Experience
Work history, roles, and key accomplishments
Procurement Officer
Kingdom Expansion Mission International
Sep 2017 - Feb 2019 (1 year 5 months)
Maintained strong relationships with suppliers and estimated purchase costs and budgets. Kept records of purchases and pricing, and negotiated favorable deals for pricing and supply contracts.
Call Center Representative
TSD Global
Oct 2013 - Feb 2014 (4 months)
Handled inbound and outbound calls, reactivated SiriusXM customer accounts, and sold new company products to existing clients. Processed bill payments and supported customer retention through proactive outreach.
Customer Service Officer
First Bank of Nigeria
Mar 2010 - Oct 2012 (2 years 7 months)
Provided inbound and outbound customer service, including opening bank accounts, issuing ATM cards, and reactivating dormant accounts. Produced weekly statement reports and sold new bank products to customers.
Marketing Executive
Standard Alliance Insurance
Jan 2009 - Jan 2010 (1 year)
Sold insurance policies to professionals and artisans using persuasive marketing approaches. Updated client records, delivered insurance awareness, and surpassed assigned sales targets.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ile-Ife
National Diploma
Grade: Upper credit
National Diploma from The Polytechnic, Ile-Ife, with an Upper Credit result.
Community Grammar School, Tekuile
W.A.E.C (WAEC)
Completed secondary education (S.S.C.E/W.A.E.C) at Community Grammar School.
Holy Flocks Primary School, Ondo
Primary leaving certificate
Primary Leaving Certificate from Holy Flocks Primary School.
Ekiti State University
Degree, Accounting
Grade: Second class lower
Degree in Accounting from Ekiti State University, with a Second Class Lower result.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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